At Vertical we are committed to providing service excellence to all of our clients. One of our core business functions, is the provision of Concierge services.
Our professional business ethics and our experienced staff provide a quality building service which we believe is unparelled by anyone in our industry.
At Vertical our friendly employees are well-groomed, approachable and responsible individuals who are all ready and willing to assist.
At Vertical, we tailor the function of our teams to ensure the specific requirements of our clients are met.
This is why our Concierge teams are at the forefront of industry.
The main reason why our Clients have chosen Vertical Asset Management:
- A niche business with a “hands-on” approach ensuring you receive a personalised service
- Personnel dedicated to providing you with both quality and consistency
- A business that operates as you need it to, 24 hours a day 365 days a year
- Employing responsible personnel
- Maintaining a high level of Occupational health & safety
- Value for money
- High level of communication and transparency
The Concierge is primarily responsible for maintaining a pleasant, safe and professional environment while providing a consistent administrative presence in the building.
Responsibilities would include (but not be limited to):
- To ensure a readily available contact for all residents and their guests
- Monitoring the controlled access to and from the premises
- Car park entry & exit management
- Communication with residents and owners
- To manage the booking and supervision of the common facilities
- To provide new residents with relevant information of the facilities including By-Laws
- Receive and document (and if practical resolve) reports, service requests and complaints for the attention of the Facilities Manager
- Answering the phone and general administrative duties
- Maintaining accurate records of all contractors working on behalf of the Ownerʼs Corporation and related parties
- The management and supervision of residents moving in or out of the complex ensuring no damage occurs or additional cleaning is required
- Managing the day to day issues by ensuring adherence to the By-Laws along with other governance documentation
- Assist the manager when required
- Reviewing of Closed circuit television (CCTV)
- Managing access control systems
- Conduct routine inspections of the premises
- Computer/building systems operation
- Visitor and key register management
- Management of deliveries, mail sorting, package collection and distribution
- Assist in emergency evacuations
- Incident reporting
- Contractor liaison and
- Managing the use of lifts for practices such as residents moving in or out.
