FAQS

Before we embark on any work at all, we will provide you with a complete breakdown of the work to be done, including a schedule specifically tailored to your facilities. Our process is completely transparent, and we pride ourselves on our open communication with our clients. Please contact us for more information on our process and how it can work for you.

When you come to us for assistance with your building’s by-laws, we will conduct a comprehensive review and give you a full report of their suitability and sustainability. Changing legislation has unique implications for every site, and we can assist you in updating your building’s by-laws to adhere to current standards and regulations.

We can absolutely assist you. At Vertical Asset Management, we provide annual maintenance plans for all of our sites, including benchmarking both preventative and corrective maintenance. This transparency provides our clients with the information they need to fully understand all of our operational programmes and their schedules for completion.If you are not already a Vertical client, contact us today for more information on improving your facilities management. If you are already a client, and you have any questions or concerns about your maintenance schedule, we would be happy to go over your plan with you and make any necessary modifications.

At Vertical Asset Management, we believe that transparency is key to good client relations. We will be happy to give you a full breakdown of our pricing structure, margins, and all of our staff’s employment details. We employ all of our staff based on industrial relations requirements, and our pay scale is based solely on experience and qualifications.While some companies pay their staff through ABNs and hold lower standards for employment qualifications to increase their margins, we value high quality service and client satisfaction too much to cut these corners. We will gladly be transparent with you about all of our costs. Ask your current provider about theirs today and see if they’ll do the same.

At Vertical Asset Management, all of our employees have tertiary qualifications in their fields. We pride ourselves on our expert team and quality client relations, and we understand the value that comes with providing our employees with the best training and education in the industry.

Vertical Asset Management is the merging of two powerhouses of facilities management – our directors, Tristan Ramsay and David Sanford. With our directors’ combined experience and expertise, along with our world-class team of facilities management experts, Vertical Asset Management is able to provide specialised service in facilities management, strategic asset management, concierge services, and maintenance management.

Yes. We value our clients’ satisfaction, and we want to guarantee your happiness with our service prior to engaging in a contract with us. We will happily provide you with obligation-free pricing on a range of services. Feel free to fill out our contact form here, and one of our friendly expert staff members will return your message as soon as possible

No. At Vertical Asset Management, we believe that honesty, integrity, and professionalism are key to a successful business. With no affiliations or alignments with any developers or strata companies, we are free to work with the best service providers in the industry, and we pass that high quality service on to our clients.

The Strata Schemes Management Act of 1996 details that the executive committee is responsible for ensuring that it has engaged the services of “a suitably and professionally” qualified candidate. The Act also stipulates that the owner’s corporation, “must ensure any person employed to assist it in the exercise of a function has the qualifications required by this Act for the exercise of that function.”While the Act does not stipulate a minimum qualification for facilities managers or building managers, you are still responsible for ensuring that your management team is qualified to do the job. At Vertical Asset Management, in addition to our other services, we also offer a comprehensive auditing service. Once we conduct a full review of your systems and processes, we will supply you with a clear and concise report of your current risk profile and operational efficiency.Once you have this information, you should be able to make an informed decision about your current facilities management service.

We believe in full transparency with our clients. We will work with you to select the best manager for your facilities. When we choose a candidate, we will provide you with a comprehensive list of their qualifications and experience for your approval. Once a manager is chosen, we will not change your facilities manager during the course of your contract without your full knowledge, participation, and approval.